The Competition Committee ensured the return of funds close to 100 million UZS to customers from online stores. This was reported by the committee's press service here.
According to the Committee, in the field of electronic commerce, during the past period of 2024, the Competition Committee and its regional departments received 1048 applications, which constitutes 15.3 percent of all trade-related applications received.
In the studies, funds close to 100 million UZS were recalculated in favor of 858 consumers, and the replacement of products worth 9.3 million UZS was ensured.
Taking into account citizens' appeals and based on a work plan, the Competition Committee analyzed public offer terms of electronic commerce and distance selling (online) websites, as well as the following electronic commerce organizations' public offers.
- In 12 cases — Zood mall public offer agreement (22 clauses, 328 sub-clauses);
- In 32 cases — Olcha.uz public offer agreement (14 clauses,127 sub-clauses);
- In 27 cases — Uzum market public offer agreement. (13 clauses, 96 sub-clauses);
- In 3 cases — Elmakon.uz public offer agreement (10 clauses, 74 sub-clauses).
The studies identified legal violations in electronic sales such as not replacing defective goods or not refunding money, not providing consumers with complete, sufficient, and reliable information, and breaking delivery timelines. The Committee sent letters to these electronic stores to rectify the deficiencies, and today, public offers have been adjusted to comply with legislative requirements.
Furthermore, research was carried out on the sites of Openshop.uz (Openshop LLC), Orzon.uz ("Massa Impex" LLC), Glotr.uz ("Web media group" LLC), Uzum Tezkor ("Uzum Tezkor" LLC Partnership), and Dari.uz ("Podari shop" LLC) electronic commerce companies, revealing that in some cases, the site information, and in others, the public offers were not conducted in the state language. Relevant warning letters were sent to these companies, and the necessary information was adjusted in accordance with the law.
Specifically, a collaboration between the Committee and the Information and Mass Communications Agency investigated the "https://service-eco,uz/" web resource on the internet, finding non-compliance with national legislation. The identification data of this website was included in the Internet Information Resources Registry prohibited by the Cabinet of Ministers' decision on September 5, 2018, "On further improvement measures of information security on the Worldwide Internet," thus restricting its use within the country's territory.
