It was determined that the most frequent issue in online trading in Uzbekistan is with household appliances.

In 2024, the Competition Committee received 1328 applications related to the field of electronic commerce, of which 81.9% (1085) were positively resolved, 14.3% (190) were provided with explanations, 1.3% (17) were referred to the competent authorities, and 33 applications are being reviewed. The Committee's press service reports this. 

As a result, the rights of 423 consumers were restored, 88.9 million sums were recalculated in favor of consumers, products worth 31.6 million sums were exchanged. 

Most problems in electronic commerce platforms stem from the sale of household appliances (77.9%),primarily related to defective goods.

Platforms with the most issues by number of applications:

Uzum Market – 39.6%;

Alif Shop – 9.9%;

Uzum Nasiya – 6.5%;

ZoodMall – 6.0%;

Asaxiy uz – 3.8%;

IDEA – 2.5%;

Hopshop – 2.1%;

100K uz – 2.1%.

Furthermore, the efficiency of resolving applications across various platforms was analyzed:

Openshop uz – 100%;

Hopshop – 92.9%;

Sello uz – 87.5%;

Alijahon uz – 81.5%;

ZoodMall – 81.0%;

100K uz – 78.6%;

Alif Shop – 67.2%;

Uzum Nasiya – 66.3%;

Uzum Market – 60.2%

At this point, the majority of applications coming in regarding the following electronic commerce platforms are not resolved in favor of consumers, showing very low satisfaction rates:

Sandiqshop – 21.4%;

Booknomy – 28.6%.

The Committee is implementing measures to align mass offers with legislation, improving the skills of electronic commerce participants. These efforts are creating additional convenience for consumers and further developing market competition.