The Central Bank announced the following regarding the reports spreading on social media that consumers are being asked about the source of funds when withdrawing money from bank deposit accounts.
According to current legislation, when individuals withdraw money from their deposit accounts, they are not required to provide information regarding the source of these funds.
We remind you that the Central Bank continuously monitors the problems and shortcomings arising in the provision of financial services through appeals from the public and business entities, as well as other sources, and takes measures to address them.
If you are asked for information about the source of funds when withdrawing money from your deposit account at banks, you are requested to contact the Central Bank's Service for the Protection of Consumer Rights of Banking Services at 71 212-60-94, 71 212-73-62.
Furthermore, if there are any complaints or suggestions regarding the violation of consumer rights in the activities of banks, microfinance, and payment organizations, you are asked to send them to the Central Bank's email address info@cbu.uz.
