"Veolia Energy Tashkent" company announced that it is carefully studying such appeals from the population and inspecting the heating networks and heating units in residential buildings. In particular, special analytical work is being carried out in areas where the hot water color has changed.
According to the information provided, the heating networks will be brought to a state of readiness before the start of the heating season. During this process, water begins to circulate through the pipes, the system is tested, and uniform heating of the pipes is ensured. During this period, a brown or rust-like color may be observed in the hot water in some districts.
In the summer season, however, the system operates only through one main pipe, while the second line is closed for scheduled maintenance. After maintenance, when the pipes are refilled, a thin layer of rust forms as a result of the natural interaction of the water with the metal walls. When circulation is restored, this can give the water a brownish color. This phenomenon is temporary, and the water color will return to normal once the system parameters stabilize.
During inspections, it was found that in some houses, hot water is being incorrectly supplied through the return pipe. This situation leads to a decrease in water temperature and stagnation of water in the pipes, resulting in a rust-like color.
Company employees, in cooperation with managing organizations, are correcting these schemes and carrying out technical flushing until the water becomes clear.
For appeals:
If you observe a change in hot water color, you can contact the company at the following numbers: 1347 or (71) 200-00-56 (on weekdays).
Additionally, on weekends, it is possible to contact the district departments of "Veolia Energy Tashkent" (phone numbers are provided in the company's official source).
All appeals are recorded and inspections are carried out at the addresses. If the water quality issue is confirmed to be related to the external network's operation, citizens' payments will be recalculated according to the established procedure.
The basis for recalculation is a report drawn up by the consumer and a company representative, which notes the identified problem and its duration. After the report is signed, it is submitted to the local management office, and the recalculation is performed based on it.
